JULIAN APP SUPPORT
Julian is a fleet check-in application for authorised employees. If you need help using Julian, accessing your account, completing a fleet check-in, or using one of the app’s features, our support team can help.
Official support for the Julian mobile app.
Contact support directly by email. Please include a brief description of the issue and, where helpful, a screenshot of the problem.
COMMON SUPPORT TOPICS
Signing in to Julian • Fleet check-ins • Vehicle information • QR code scanning • Camera access • Taking vehicle photos • Problems completing or submitting a fleet check • Account access • Technical issues
CAMERA ACCESS
Julian may require access to your device camera when you use features such as QR code scanning or capturing vehicle photos during a fleet check-in. If you previously denied camera access, you can review the permission from your device Settings. For iPhone/iPad: Settings → Julian → Camera.
CONTACT SUPPORT
If you have a question, encounter a technical issue, or would like to provide feedback about Julian, please contact us.